Question 1

What is Fluuido?

Accepted Answer

Fluuido is a ceramics studio and shop focused on handmade pottery. We offer classes, workshops, and unique ceramic pieces in a welcoming creative environment for all skill levels.

Question 2

Where is Fluuido Laboratory located?

Accepted Answer

Via Giuseppe Govone 31, 20155 Milano, Italy. Open Wednesday to Sunday, 11:00–17:00, with evening classes by appointment. Contact hello@fluuido.art or Instagram @fluuido_.

Question 3

What types of ceramics do you create?

Accepted Answer

We create stoneware ceramics including functional items like bowls and mugs, as well as decorative and sculptural pieces with modern and organic designs.

Question 4

Do I need prior experience to join your pottery classes?

Accepted Answer

No experience is required for most classes. Basic knowledge is helpful for intermediate or advanced workshops.

Question 5

How long are your pottery classes?

Accepted Answer

Children classes last 1.5 hours. Other classes are typically 2.5 hours, depending on the workshop.

Question 6

What is the class schedule?

Accepted Answer

Classes run throughout the week, including evenings and weekends. Full availability and booking are on our website.

Question 7

What happens if I miss a class?

Accepted Answer

We may offer a make-up session depending on availability, but refunds are not provided.

Question 8

Can I purchase classes as a gift?

Accepted Answer

Yes, gift cards are available and can be redeemed for classes or workshops.

Question 9

Will I get to keep what I make?

Accepted Answer

Yes, your pieces are fired and ready for collection in around 3–4 weeks.

Question 10

Can I return to the studio outside class?

Accepted Answer

Yes, via our Open Studio sessions where you can continue working on your projects.

Question 11

How do I receive my pottery?

Accepted Answer

You’ll be notified when ready (3–4 weeks). Pickup or shipping options are available.

Question 12

Can I commission a custom ceramic piece?

Accepted Answer

Yes, we create custom pieces based on your ideas. Timelines vary depending on complexity.

Question 13

Do you sell ceramics online?

Accepted Answer

Yes, we sell handmade ceramics online. Open Studio members may also sell their work through our platform.

Question 14

How long does it take to make a ceramic piece?

Accepted Answer

Typically 3–4 weeks, including forming, firing, and glazing stages.

Question 15

Are your ceramics environmentally friendly?

Accepted Answer

We use locally sourced materials, recycle clay, and aim to minimise waste with low-impact practices.

Question 16

How should I care for my ceramics?

Accepted Answer

Unglazed: hand wash only and avoid soaking. Glazed: dishwasher safe but hand washing is recommended. Avoid sudden temperature changes.

Question 17

Are your ceramics microwave and dishwasher safe?

Accepted Answer

Most are safe, but avoid microwaving items with metallic elements and hand wash delicate pieces.

Question 18

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Question 19

Do you offer gift cards?

Accepted Answer

Yes, gift cards are available for ceramics and classes.

Question 20

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Costs and delivery times vary by location.

Question 21

How do you package ceramics?

Accepted Answer

Items are securely packed with protective and recyclable materials to prevent damage.

Question 22

How much does shipping cost?

Accepted Answer

Italy from €18, Europe from €25, worldwide from €45. Final costs depend on size and weight.

Question 23

Can I track my order?

Accepted Answer

Yes, tracking details are emailed once your order is shipped.

Question 24

What is your return policy?

Accepted Answer

We do not accept returns due to the handmade nature of our products. Please contact us before purchasing if unsure.

Question 25

What if my item arrives damaged?

Accepted Answer

Send photos and your order number to hello@fluuido.art. We will assess and resolve the issue.

Via Giuseppe Govone 31 20155 Milano, Italy

Opening Hours for walk-ins and pickups

Monday - Tuesday

Closed

Wednesday - Sunday

11:00 – 17:00

Contact

General requests: hello@fluuido.art

PR requests: sissi@fluuido.art