POLITICA SULLA RISERVATEZZA
FLUUIDO
Last updated: March 2026
Fluuido Laboratory respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.fluuido.art or interact with our services.
This policy is provided in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Data Controller
The data controller responsible for the processing of personal data is:
Fluuido Laboratory
Via Giuseppe Govone 31
20154 Milan, Italy
Email: hello@fluuido.art
Phone: +39 350 136 3814
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.
2. Personal Data We Collect
We may collect and process the following categories of personal data.
Information you provide directly
• Name and surname
• Email address
• Phone number
• Billing or shipping address (if applicable)
• Information submitted through contact forms, bookings, or purchases
• Any additional information you choose to provide when communicating with us
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type and device information
• Pages visited and interaction with the website
• Date and time of access
This information may be collected through cookies and similar technologies. For more information, please consult our Cookie Policy.
3. Purpose of Data Processing
Your personal data may be processed for the following purposes:
• To manage bookings for pottery lessons, workshops, and events
• To process purchases and related administrative activities
• To respond to inquiries or customer service requests
• To improve the functionality and performance of our website
• To comply with legal or regulatory obligations
• To protect the security of our premises, services, and users
4. Legal Basis for Processing
We process personal data on the following legal grounds:
• Performance of a contract when providing services or fulfilling bookings or purchases
• Your consent when you voluntarily submit information or accept optional cookies
• Compliance with legal obligations under applicable laws
• Legitimate interests such as improving our services, maintaining website security, and protecting our business operations
5. Data Sharing and Third Party Services
We do not sell or rent your personal data.
However, personal data may be shared with trusted third party service providers when necessary to operate our services, including:
• Website hosting and infrastructure providers
• Payment processing providers
• Booking or scheduling platforms
• Technical support services
These service providers process data only as necessary to perform their services and in accordance with applicable data protection laws.
6. International Data Transfers
Some service providers used by the website platform may process data outside the European Economic Area (EEA). When such transfers occur, appropriate safeguards are applied in accordance with GDPR requirements, such as standard contractual clauses or equivalent legal mechanisms.
7. Data Retention
Personal data is retained only for the period necessary to fulfill the purposes described in this policy or to comply with legal obligations.
For example:
• Administrative and contractual data may be retained as required by accounting and tax regulations
• Customer service communications may be retained for operational purposes
• Website analytics data may be stored for a limited period for performance analysis
After the retention period, personal data is securely deleted or anonymized.
8. Security of Personal Data
Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
9. Video Surveillance
For security and safety purposes, Fluuido Laboratory premises are equipped with a video surveillance system.
Cameras are installed solely for the purpose of protecting the premises, preventing unlawful activity, and ensuring the safety of visitors and staff.
Video recordings are accessible only to authorized personnel and may be reviewed solely in the event of security incidents or when required by law. Footage is retained for a limited period in accordance with applicable Italian data protection regulations.
Clear signage is displayed at the entrance of the premises to inform visitors of the presence of video surveillance.
10. Third Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these websites. Users are encouraged to review the privacy policies of any external websites they visit.
11. Your Rights
Under the GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where applicable
• Request restriction of data processing
• Object to certain types of processing
• Receive your personal data in a structured and portable format
• Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact: hello@fluuido.art
12. Right to Lodge a Complaint
If you believe that your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority.
In Italy, the supervisory authority is:
Garante per la Protezione dei Dati Personali
Website: www.garanteprivacy.it
13. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or website functionality. The most recent version will always be available on this page.